Terms of Service

Agreement to Terms

By accessing our website at btcarservice.com or using our automotive services, you agree to be bound by these Terms of Service and accept all legal consequences. If you do not agree to these terms, please do not use our services or website.

About BT Car Service

BT Car Service operates as a professional automotive repair and maintenance facility located in Toronto, Ontario, Canada. We provide a range of automotive services including but not limited to oil changes, brake repairs, engine diagnostics, transmission services, and general vehicle maintenance.

Services Offered

Our automotive services include:

• Oil changes and fluid services
• Brake system inspection, repair, and replacement
• Engine diagnostics and repair
• Transmission services and repair
• Electrical system diagnostics
• Suspension and alignment services
• General automotive maintenance
• Vehicle inspections
• Emergency roadside assistance (where available)

Service Terms and Conditions

Appointments and Scheduling

• Appointments can be scheduled online, by phone, or in person
• We reserve the right to reschedule appointments due to emergencies or unforeseen circumstances
• Customers are expected to arrive on time for scheduled appointments
• Late arrivals may result in rescheduling to the next available slot
• Cancellation policy: 24-hour notice required for appointment changes

Service Authorization

• Written authorization is required before any repair work begins
• Estimates are provided free of charge for major repairs
• Additional work discovered during service requires separate authorization
• Emergency repairs may proceed with verbal authorization when written consent is not possible

Payment Terms

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, debit cards, credit cards, and electronic transfers
• Outstanding balances may accrue interest at a rate of 2% per month
• A service charge may apply to returned payments
• Vehicles may be retained until full payment is received

Warranties and Guarantees

Nationwide Warranty

We provide a comprehensive warranty on parts and labor:

• Parts: 24 months or 24,000 miles, whichever comes first
• Labor: 24 months or 24,000 miles, whichever comes first
• Coverage: Valid at participating service centers across Canada
• Exclusions: Normal wear items, fluids, filters, and damage caused by customer negligence

Warranty Claims

To make a warranty claim:

• Present original service receipt and warranty documentation
• Return to BT Car Service or participating warranty center
• Allow reasonable time for warranty inspection
• Warranty work will be performed at no charge when claim is valid

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the cost of the specific service performed
• We are not liable for consequential, incidental, or indirect damages
• We are not responsible for loss of use, loss of income, or personal inconvenience
• Customer's remedy is limited to repair, replacement, or refund of the service cost
• Total liability shall not exceed the amount paid for the specific service in question

Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your vehicle and its history
• Disclose any known problems or previous repairs
• Remove personal items from the vehicle before service
• Provide necessary keys, access codes, or documentation
• Maintain your vehicle according to manufacturer recommendations
• Pay for services in accordance with our payment terms
• Treat our staff and facilities with respect

Website Terms

Acceptable Use

When using our website, you agree not to:

• Use the website for any unlawful purpose or activity
• Interfere with or disrupt the website's functionality
• Attempt to gain unauthorized access to our systems
• Upload or transmit malicious code or viruses
• Collect personal information about other users
• Use automated systems to access the website

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of BT Car Service and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

User-Generated Content

If you submit reviews, comments, or other content to our website:

• You grant us a non-exclusive license to use, modify, and display your content
• You represent that your content is accurate and does not violate any laws
• We reserve the right to remove any content at our discretion
• You remain responsible for the content you submit

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms of Service.

Dispute Resolution

Informal Resolution

If you have a concern or dispute, please contact us directly first. Most issues can be resolved through good-faith discussion and negotiation.

Mediation and Arbitration

If informal resolution fails:

• Disputes may be submitted to mediation through a mutually agreed mediator
• Mediation costs will be shared equally between parties
• If mediation fails, disputes may proceed to binding arbitration
• Arbitration will be conducted in Toronto, Ontario under Ontario law

Governing Law

These Terms of Service are governed by the laws of Ontario, Canada. Any legal disputes will be subject to the jurisdiction of the courts of Ontario.

Force Majeure

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, severe weather)
• Government actions or regulations
• Labor strikes or disputes
• Supply chain disruptions
• Pandemics or public health emergencies
• Utility failures or internet outages

Indemnification

You agree to indemnify and hold harmless BT Car Service from any claims, damages, or expenses arising from:

• Your violation of these Terms of Service
• Your use of our services or website
• Your negligent or wrongful conduct
• Content you submit to our website
• Third-party claims related to your vehicle or its use

Termination

We reserve the right to:

• Refuse service to any individual for any reason
• Terminate your access to our website
• Cancel appointments or ongoing service relationships
• Remove user-generated content from our website

Upon termination, your obligations under these terms continue, including payment obligations and warranty limitations.

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with one that achieves the same intent.

Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and BT Car Service. These terms supersede any previous agreements or understandings.

Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on our website. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

For significant changes, we will provide notice through:

• Email notification (if you have provided your email)
• Prominent notice on our website
• Notice at our physical location

Age Restrictions

Our services are intended for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. Minors may use our services only with parental or guardian consent and supervision.

Environmental Responsibility

We are committed to environmental responsibility in our operations:

• Proper disposal of automotive fluids and materials
• Compliance with all environmental regulations
• Recycling of automotive parts when possible
• Use of environmentally responsible products when available