Privacy Policy

Introduction

BT Car Service ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

• Contact Information: Name, email address, phone number, and mailing address
• Vehicle Information: Make, model, year, VIN number, license plate, and service history
• Payment Information: Credit card details, billing address (processed securely through third-party providers)
• Service Records: Appointment history, service preferences, and maintenance records
• Communication Records: Messages, feedback, and correspondence with our team

Automatically Collected Data

• Website Usage: IP address, browser type, operating system, referring URLs
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies
• Device Information: Device type, screen resolution, and location data (if permitted)

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our automotive services
• Processing appointments and service requests
• Communicating with you about services, appointments, and promotions
• Processing payments and maintaining financial records
• Improving our website, services, and customer experience
• Complying with legal obligations and industry regulations
• Preventing fraud and ensuring security
• Marketing our services (with your consent where required)

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, PayPal)
• Email marketing services (Mailchimp, Constant Contact)
• Cloud storage providers (Google Drive, Dropbox)
• Website analytics services (Google Analytics)
• Parts suppliers and manufacturers (for warranty claims)

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders or legal proceedings
• Government investigations or regulatory inquiries
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction. We will notify you of any such change in ownership or control.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information by employees
• Staff training on privacy and security practices

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Canadian Privacy Rights (PIPEDA)

• Access: Right to know what personal information we have about you
• Correction: Right to correct inaccurate or incomplete information
• Withdrawal of Consent: Right to withdraw consent for marketing communications
• Complaint: Right to file a complaint with the Privacy Commissioner of Canada

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how you use our website
• Marketing Cookies: Used to show you relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. For more information, see our Cookie Policy.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-Party Services We Use

• Google Analytics: Website analytics and performance tracking
• Google Maps: Location services and directions
• Social Media Platforms: Facebook, Instagram, Twitter integration
• Payment Processors: Secure payment processing services

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Customer Records: 7 years after last service (for tax and warranty purposes)
• Service History: 10 years (for safety and recall notifications)
• Marketing Data: Until you opt out or withdraw consent
• Website Analytics: 26 months (Google Analytics default)

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. These countries may have different privacy laws than Canada, but we ensure that appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.