Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

How We Use Cookies

BT Car Service uses cookies to:

• Ensure our website functions properly and securely
• Remember your preferences and settings
• Analyze how visitors use our website to improve functionality
• Provide personalized content and advertisements
• Enable social media features and integration
• Remember items in your service booking cart
• Authenticate users and prevent fraudulent use

Types of Cookies We Use

Detailed Cookie Information

Essential Cookies

These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility. Without these cookies, services you have asked for cannot be provided.

• Session Cookies: Maintain your session while browsing our website
• Security Cookies: Authenticate users and prevent fraudulent use
• Load Balancing: Distribute website traffic efficiently
• CSRF Protection: Prevent cross-site request forgery attacks

Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are most popular and how long visitors spend on each page. This information helps us improve our website's performance and user experience.

• Google Analytics: Website usage statistics and visitor behavior
• Page Performance: Load times and technical performance metrics
• User Journey: How visitors navigate through our website
• Error Tracking: Identify and fix technical issues

Marketing Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They may be set by us or third-party providers whose services we use on our website.

• Advertising: Show relevant ads based on your interests
• Remarketing: Display ads to previous website visitors
• Social Media: Enable sharing on Facebook, Instagram, Twitter
• Campaign Tracking: Measure the effectiveness of our advertising

Preference Cookies

These cookies remember choices you make to improve your experience, such as your preferred language or region.

• Language Settings: Remember your preferred language
• Location: Remember your preferred service location
• Display Preferences: Font size, contrast, and layout settings
• Form Data: Remember information you've entered in forms

Third-Party Cookies

Some cookies on our website are set by third-party services that appear on our pages. These include:

Google Services

• Google Analytics: Website analytics and reporting
• Google Maps: Location services and directions
• Google Ads: Advertising and remarketing services
• reCAPTCHA: Spam and bot protection for forms

Social Media

• Facebook Pixel: Social media advertising and analytics
• Facebook Social Plugins: Like buttons and social sharing
• Twitter: Social sharing and embedded content
• Instagram: Embedded posts and social sharing

Other Services

• Payment Processors: Secure payment processing (Stripe, PayPal)
• Customer Support: Live chat and help desk services
• Email Services: Newsletter and marketing email platforms

Managing Your Cookie Preferences

Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. You can:

• Delete all cookies stored on your device
• Block cookies from being set
• Allow cookies only from trusted websites
• Set your browser to notify you when cookies are being set

Browser-Specific Instructions

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Privacy, search, and services > Cookies

Cookie Lifespan

Cookies may be either:

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until you delete them

The lifespan of our cookies varies depending on their purpose:

• Essential cookies: Session to 1 year
• Analytics cookies: Up to 2 years
• Marketing cookies: 30 days to 2 years
• Preference cookies: Up to 1 year

Mobile App Cookies

If we develop a mobile application, similar technologies may be used to collect information about your use of the app. This may include:

• Device identifiers
• App usage analytics
• Location information (with permission)
• Crash reporting data

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

• The cookies we use
• How we use cookies
• Legal or regulatory requirements
• Our business practices

When we make significant changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Displaying a notice on our website
• Sending an email notification (if you have subscribed to our communications)

International Data Transfers

Some of the third-party services we use may transfer and process cookie data outside of Canada, including to the United States. These transfers are subject to appropriate safeguards and comply with applicable privacy laws.

Your Rights

Under applicable privacy laws, you have the right to:

• Know what cookies are being set on your device
• Control which cookies are set (except essential cookies)
• Access information about cookies and their purpose
• Delete cookies from your device
• Object to the use of non-essential cookies